Introduction
As we all are aware, some of the initial and painstaking tasks in a clinic/hospital or any organization are the registration processes. Depending upon the type of service offered to the customers/visitors, the registration form will be simple to complex. With a high volume of registrations to be done simultaneously as well as to do it accurately, will be a demanding job for the front desk. Though online forms can be filled up, it may not be possible for all visitors to do it by themselves without much assistance. To handle the problem, one of the ways is to capture the voice based registration where the visitor can speak in his language.
Way to solve this?
Using low code platform like Zoho Creator enables clinics to design a simple patient registration form capturing name, address, and phone and enhanced with voice recording that transcribes to structured JSON via AI APIs like Google Gemini, OpenAI Whisper for multi-language support.
Sampe Patient Registration Form Setup in Zoho Creator
Create a form in Zoho Creator with fields for Name, Address (Multi Line), and Phone (Phone). Add an Audio field for voice input, allowing up to 5 minutes of recording or upload (max 20 MB) or make an inline audio upload via phone voice recording directly on the Form field, accessible via web or mobile. ( Users shoud grant microphone permission on first use, with options to record, play, retake, or discard directly in the form.)
Voice-to-JSON Transcription Workflow
Configure a workflow on form submission using Zoho's Deluge scripting. The audio field stores recording. You can use invokeURL to send the file to OpenAI Whisper API/Google Gemini API, which supports 99+ languages including English, Hindi, Spanish, Arabic, etc. for transcription. Parse the response into JSON like {"name": "extracted_name", "address": "extracted_address", "phone": "extracted_phone"} and auto-populate or update the form record.
Multilingual AI Integration Support
With the Zoho Creator Integration with Gemini/Open AI APIs, the patient can speak and record in his/her own language. API will automatically convert the same into English/your desired language.
By processing the transcripts into a proper JSON and insert/update the Zoho Creator Record, the Registration work completes in a few seconds.
The accuracy is almost guaranteed. As usual, the front desk can still validate the created record as a follow up check.
Conclusion
The above use case though is designed for simple Patient registration, the same can be modified or extended to any industry. With the Low Code Zoho Creator, AI integration, and Multi Language support, a complete automation is a life saver.